- Product Warranty Information -

- as of: 06/24/19 -

DISCLAIMER: The following information has been provided to assist you with warranty related questions. We reserve the right to update and/or change any information on this page as do the manufacturers listed WITHOUT ANY notice.

If you are looking for warranty service, READ ALL of the following points of reference and then choose a manufacturer at the end. Understand that reference #'s 1 - 3, 6 - 11, and 13 - 17 STRICTLY APPLY (unless otherwise stated)!

1.) VERY IMPORTANT! A physical photocopy of the ORIGINAL SALES RECEIPT or ORIGINAL SALES INVOICE is REQUIRED for all warranty service to the ORIGINAL OWNER of the product (some warranties are transferable to new owners depending on the manufacturer - read #12). The SALES RECIEPT or SALES INVOICE must legibly show the authorized dealer (name of the store or dealer), date of sale, invoice or receipt number, product model, product serial number, and some sort of dollar transaction ($0.01 is acceptable - Products that are considered artist endorsement, a gift from a retail store or manufacturer, the result of a contest won by the user, must have some type of paperwork or email from the dealer or manufacturer stating such.) Also, in some cases, dealers use letterhead to invoice - this is acceptable as well. Due to the overwhelming use of mobile devices, most customers MAY take a high resolution picture of their receipt or any other paperwork. This MAY be acceptable however, we would need to see it first. We WILL NOT ACCEPT products where the model and serial number differ from what is stated on the receipt or invoice - that information MUST MATCH. Products without a serial number do not qualify for warranty service. If you walk into this shop without proper documentation as stated on this page, warranty service WILL NOT BE HONORED.

2.) The product(s) sold to you must be from an AUTHORIZED DEALER - eBay, Amazon, Reverb or any middle-man sales type invoices are NOT ACCEPTED as proof of warranty. If the authorized dealer does business through an online sales broker, they MUST provide you with an ORIGINAL INVOICE with an INVOICE NUMBER (for verification) in the form of a .PDF document emailed to you or hardcopy you can sent to us from them (everything listed in #1 must apply as well). Brokers are not considered authorized dealers of anything relating to warranty service --- they are just a "middle-man." We have found lately that more and more smaller music stores are purchasing new equipment from authorized dealers (like BIG BOX Music) to make their stores more competitive. Yes, this is a noble effort to make a smaller music store more attractive to on-line customers BUT is not good business because YOU WILL NOT RECEIVE A FACTORY WARRANTY --- PERIOD! Contact the actual dealer for a proper receipt or invoice meeting the requirements listed on this page.

3.) Packing slips, email receipts with limited information, purchase orders, order acknowledgements, Printed PayPal, Amazon, eBay, I.O.U.'s or any other "brokered" or "middle-man" type receipts WILL NOT BE ACCEPTED for warranty service - in other words, if you purchased your product THROUGH a broker, they will not provide you with an actual dealer invoice -- just an acknowledgement of payment to the entity that sold it to you. Only the ORIGINAL RECEIPT from and authorized dealer will be accepted as proof of purchase. If you choose to scan your receipt, send it in .PDF or high resolution .JPG format as an attachment, before you either ship your product or show up at our door, to service@futara.com ---- For more information on this subject, CLICK HERE.

4.) Extended warrantys sold to you by BIG BOX music store have NOTHING to do with factory warrantys. If your products factory warranty has lapsted and the BIG BOX warranty kicked in, you will have to deal with the store that sold that warranty to you - sorry, we do not cover extended warranties UNLESS they are granted by the manufacturer.

5.) Shipping of your product to our company IS NOT covered under warranty. You pay for shipping. Although selected manufacturers may or will cover the cost of return shipping, a $25.00 handling fee will be charged for anything shipped back to you in order to cover our time and packing expenses. All return shipping will be sent UPS Ground. If you require expedited shipping, the full cost it will be charged to you plus the handling charge - it is best to always keep your original box and packing materials. This could lower the handling fee a little bit.

6.) Futara Electronics Company is not responsible for any products taken from our possession by freight or shipping companies. If you desire insurance for your returning product, you will have to pay for it.

7.) Units with a "no fault found" will be subject to a $95.00 diagnostic fee - Analog and digital synths are subject to a cost of $150.00 to $300.00 minimum as there is a significant amount of labor to test almost every function so, make sure you have checked everything before bringing your instrument or machine in for warranty service.

8.) Rush charges are not paid by any manufacturer for warranty service. If you need rush service, a $95.00 fee will be charged to you. Although paying a rush fee will get your product examined faster, it still does not guarantee that it will be completed within a shorter amount of time. If parts or any other items are needed to complete the repair, you will have to wait until they have been acquired. Rush freight charges (UPS Red or FEDX Overnight) will be added to the rush fee as well if necessary.

9.) Do not be surprised if we reject your warranty request due to speaker abuse or obvious overpowering. Most manufacturers rely on our "eyes" for inspection. Each manufacturer is specific on what they will cover regarding speakers and will reserve the right to honor the warranty.

10.) In some cases, you will be charged for shipping on parts orders - to and from the manufacturer. Defective parts will not be returned.

11.) We WILL NOT accept units that have been tampered with, modified or previously repaired by a service center that is not authorized. If you did take your machine to an "authorized" service center and they screwed it up even worse, you will have to deal with them -- do not expect miracles from us. We WILL NOT accept units that are sent to us disassembled. Tampering of any type disqualifies your product from warranty service.

12.) Transferable Warranties are VALID ONLY when customers provide the ORIGINAL invoice or receipt from the ORIGINAL owner from where they had purchased it. If you purchased a unit from a private party, and they tell you that it is still covered under the factory warranty, you need to press them into giving you the ORIGINAL sales receipt. If they cannot provide you with that, you have NO FACTORY WARRANTY - no exceptions! Units covered under Transferable factory warranties are covered from the date of the original invoice or receipt. You need to also be aware that most manufacturers today are no longer allowing transferable warrantys - use that information when shopping for the best warranty for new product.

13.) Units listed on ANY invoice or receipt with the words USED or PREVIOUSLY OWNED are not covered under any factory warranty.

14.) Equipment left over 30 days after the date of repair will be absorbed into the Futara Electronics Company inventory and sold or disposed of as scrap. Futara Electronics Company is not responsible for units in for repair lost by fire, theft or any type of damage. Futara Electronics Company is not liable for anything pertaining to your product or unit - period.

15.) Warranty procedures and policies are subject to change without notice. Futara Electronics Company reserves the right to honor or refuse warranty service on any product or unit in for repair.

16.) Futara Electronics Company is not responsible for any units loss of setups, patches or memory loss - It is your responsibility to back up your data!

17.) This listing of warranty procedures and policies was summarized by Marty at Futara Electronics Company. Please print this out, read it, and keep it for reference. Check back, once in a while, for updates. If you decide to complain about how strict we are with details and the fact that we sent you home with your machine, I ENCOURAGE YOU to call the manufacturer and tell them about this page. I am 110% sure they will agree with what is posted. Also, you have the right to take your product to another service center that is a little more " 'lax " or "cool " on warranty policies but keep in mind, companies that have " 'lax " policies will give you " 'lax " service. The information on this page is a general overview of warranty policies for products we support and was derived from what information manufacturers have either provided us or what is posted on their websites. I have made every effort to be as accurate as possible. You are welcome to link this page but not welcome to copy it and post it on yours or other web sites as your original work - THAT IS PLAGERISM!!.

18.) Warranty procedures and policies are slightly different for dealers regarding store stock items. If you are an authorized dealer and are needing warranty service on store stock items, you need to speak with your "rep" and find out what you need to do as some items are replaced and not serviced. We still need a copy of your invoice as proof that you are an authorized dealer. Also, if you have stock that is over a year or two old, then it is at the manufacturers discretion to authorize service for it under warranty as new old stock may have a warranty "shelf life." In other words, the "rep" or manufacturers will ask you why you have not sold that item yet and why, after so long on the floor, have you decided to have it serviced. They may get suspicious and believe you have been "renting" the unit as this is not allowed according to some warranty guidelines. These conditions are subject to change without notice. Futara Electronics Company reserves the right to honor or refuse warranty service on any product or unit in for repair - even from an authorized dealer.

19.) Regardless of what the "Big Box" Music Store tells you --- any product which uses vacuum tubes that is listed as a "demo", "B or C stock", "scratch and dent" or "floor model" on the receipt or invoice will not qualify for any warranty on vacuum tubes, lamps, meters, batteries, foot switches and other "wear parts" that your fingers or shoes may interact with == that may include speakers as well. Some parts like transformers, reverb tanks or other electronic components may qualify at the discretion of the manufacturer. Each repair of this type is taken on a "case-by-case" basis.

F.Y.I. :

New = unit in an unopened box sealed and shipped from the manufacturer to you or the store.

New = unit in an unopened box unpacked in front of you at the store.

New = clean, lightly demonstrated, fresh out of the box on display.

Not New = demo or floor models that show signs of abuse and wear such as nicks and scratches.

Not New = when the salesperson appears desperate to really make that sale to you.

Not New = units with no box, warranty card or owners manual.

NOT NEW = when a dishonest salesperson knowingly LIES and says that the beaten and dinged up floor unit you are about to purchase is fully covered under factory warranty! NO! We have the authority to deny your claim so be careful of what you buy!

DEFINITELY NOT NEW = Any unit listed on the sales receipt as: Reconditioned, Refurbished, B-Stock, C-Stock, Level 2, Level 3, Previously Owned, or any other stream of colorful corporate pseudonyms to avoid the the unpopular word "USED".

20.) Because of the nature of the design and construction of some products, we reserve the right to refuse anything brought in to us that is considered obsolete, no longer supported and / or out of warranty.

 

- Click on a manufacturer below for warranty information -

Fender

Gallien-Krueger

Kustom

Mesa Boogie

Nord

Peavey

Roland

 

- Warranty information by manufacturer -

 

FENDER

(Warranty policy for electronic products (NO STRINGED INSTRUMENTS) - Groove Tubes, Fender, Squire, Gretsch, EVH, and Fender Pro Audio)

1a. Power and Preamp Vacuum Tubes are covered for 90 days on FENDER and SQUIRE Guitar Amplifiers.

1b. Power Vacuum Tubes, lamps, meters and cables are covered for 90 Days on EVH and Gretsch Guitar Amplifiers.

1c. Preamp Vacuum Tubes are covered for 180 days on EVH and Gretsch Guitar Amplifiers..

2a. Electronic PCBs and Assemblies, lamps, meters, cables, speaker drivers (read note #9 above), footswitches, cabinets, cabinet hardware, handles and covers are covered for 2 YEARS on FENDER and SQUIRE guitar amplifiers.

2b. Electronic PCBs and Assemblies are covered for 5 YEARS on EVH and Gretsch Guitar Amplifiers.

2c. Footswitches, speaker drivers (read note #9 above), handles, cabinets, cabinet hardware and covers are covered for 1 YEAR on EVH and Gretsch Guitar Amplifiers.

3. We do not perform on-site warranty repairs on any products manufactured outside of the USA (except Mexico).

4. EVH and Gretsch brand Warrantys ARE TRANSFERABLE (Read note #12 above).

5. FENDER and SQUIRE brand warranties ARE NOT TRANSFERABLE.

6. All transportation and/or shipping costs to and from the service center is the responsibility of the unit's purchaser unless it is for advanced replacement.

7. As per Fender Corporate, WE DO NOT ACCEPT DEALER STOCK for warranty service.

8. B-Stock, Demo or Floor Models do not qualify for any warranty on certain electronic components and sub assemblies. See Note #19.

9. Products that qualify as replacement only, will sometimes be replaced with a reconditioned or B stock item of the same model. You do not get to keep the old unit - it is to be exchanged for a new or reconditioned one.

10. If you have a concern regarding warranty proceedures or questions regarding your product, call the Fender Consumer Hotline (800)856-9801.

 

GALLIEN-KRUEGER

1. Parts and Labor are covered for 2YEARS from customer's date of purchase - cosmetic or any other type of physical damage is not covered.

2. Speakers are covered for 1 YEAR from customer's date of purchase - All speakers will be subject to inspection for abuse and cone stress - we will determine warranty service qualification. Read note #9 above.

3. You will be charged a fee for a "no fault found." Read note #7 above.

4. This warranty is NOT transferable.

5. All transportation and/or shipping costs to and from the service center for parts and or units are the responsibility of the unit's purchaser. Read note #10 above.

 

KUSTOM

(Warranty policy for all units)

1. Parts and Labor are covered for 3 YEARS from customer's date of purchase - cosmetic or any other type of physical damage is not covered.

2. Speakers are covered for 1 YEAR from customer's date of purchase - All speakers will be subject to inspection for abuse and cone stress - we will determine warranty service qualification. Read note #9 above.

3. Vacuum tubes, Incandescent lamps, foot pedals, meters, and batteries are covered for 90 DAYS from customer's date of purchase.

4. You will be charged a fee for a "no fault found." Read note #7 above.

5. This warranty IS NOT transferable.

6. All transportation and/or shipping costs to and from the service center is the responsibility of the unit's purchaser. Shipping for parts to our company will be charged to you. Read note #10 above.

7. Amplifiers 16 Watts and under will not accepted. You need to call Kustom customer service at 877-363-6444 for warranty service instructions and / or obtaining a replacement.

 

MESA BOOGIE

1. Parts and Labor are covered for 5 YEARS from customer's date of purchase - cosmetic or any other type of physical damage is not covered.

2. Speakers are covered for 3 YEARS from customer's date of purchase - All speakers will be subject to inspection for abuse and cone stress - we will determine warranty service qualification. Read Reference note #9 above.

3. Vacuum tubes, footswitch cables and Incandescent lamps are covered for 6 MONTHS from customer's date of purchase.

4. Although, most problems that develop are generally caused by tubes, Mesa Boogie reserves the right to cover any amplifier where out of warranty tubes have caused the failure. Mesa Boogie will not cover any amplifier where Groove Tubes or any other brand other than genuine Mesa Boogie tubes are used.

5. This warranty IS NOT transferable.

6. All transportation and/or shipping costs to and from the service center is the responsibility of the purchaser. Read note #5.

 

NORD

(A division of American Music and Sound)

1. Parts and Labor are covered for 1 YEAR from customer's date of purchase - cosmetic or any other type of physical damage is not covered.

2. If you are a dealer, products are covered as long as they are NOT used as rentals or show signs of abuse.

3. Nord will pay for return freight but you must read notes #5 and #6 above.

4. Warranty transferability is taken on a "case by case" basis - read note #12 above.

5. You will be charged a fee for a "no fault found." Read note #7 above.

6. We are not responsible for the unit's loss of patch data. Read note #16.

 

PEAVEY

1. Parts and Labor are covered for 2 YEARS from customer's date of purchase on Guitars, Basses, Amplifiers, Pre-amplifiers, Mixers, Electronic Crossovers and EQs.

2. Speakers are covered for 1 YEAR from customer's date of purchase - All speakers will be subject to inspection for abuse and cone stress - we will determine warranty service qualification. Read note #9 above.

3. Vacuum tubes, Incandescent lamps, and meters are covered for 90 DAYS from customer's date of purchase.

4. You will be charged a fee for a "no fault found." Read note #7 above.

5. This warranty is NOT transferable.

6. All transportation and/or shipping costs to and from the service center is the responsibility of the unit's purchaser. Shipping for parts to our company will be charged to you. Read note #10 above.

 

ROLAND

1a. GP609, GP607, HP603/HP603A, HP605, HP704, LX-7, LX-17, LX705, LX706, LX708 (in-home service) are covered for 10 YEARS Parts and 10 YEARS Labor. (NOTE: We do not perform in-home service. This post is for information purposes only.)

1b. Home pianos not specifically listed above (in-home service), Classic keyboards, and BOSS compact and Twin pedals are covered for 5 YEARS Parts and 2 YEARS Labor.

1c. Stage Pianos and Stage Amplifiers are covered for 3 YEARS Parts and 2 Years Labor.

1d. All other Roland and Boss (not compact or twin pedals) select musical instrument accessories, AC adapters, footswitches, headsets, clamps, etc are covered under a 1 year parts and 90 days labor warranty only.

2. There are certain units that must be sent to the factory for repairs -- we do not service them under warranty. Call Roland customer service at (323) 890-3700.

3. External fuses, external cables, batteries, vinyl covers, drum heads and instrument cases are not covered under warranty.

4. Your warranty will be VOID if you use any power adapter that is NOT a Roland power adapter.

5. We are not responsible for the unit's loss of patch data. It is your responsibility to BACK UP YOUR DATA!! Read note #16.

6. You will be charged a fee for a "no fault found." Read note #7 above.

7. This warranty is NOT transferable.

8. All transportation and/or shipping costs to and from the service center is the responsibility of the unit's purchaser. Read note #10 above.

 

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